Control Tower Specialist

• Loading-unloading and packaging performance monitoring of 30 third party warehouses.
• 24h support in case of any system or transportation error in 3 shifts.
• Daily, weekly and monthly reporting for the stakeholders and for the management.
• Monthly preparations for the upcoming bank holidays in all the involved warehouses.
• Continuous improvements and simplification suggestions to reach the 100% customer satisfactory.
• Managed a ticketing system, with performance measured by response time and SLA adherence.
• Provided continuous technical support to third-party warehouses through live chat, phone calls, and emails.
• Handled transportation scheduling modifications and investigated system failures for prompt resolution.

Logistics Specialist

• Resolved issues within the SAP system and tailored setups to fit the specific requirements of clients and warehouses.
• Monitored transportation costs to ensure they stayed within budget while adhering to procurement agreements, identifying opportunities for cost savings when possible.
• Provided practical training sessions for employees and assisted the logistics team in various business development projects.
• Worked closely with forwarder agents to review performance, aiming to strengthen our working relationships and improve service outcomes.
• Compiled and shared detailed reports for monthly and quarterly reviews with senior leaders, highlighting key performance indicators and areas for improvement.
• Execute daily operational tasks including delivery, shipment, stock transfer order, purchase order, invoice, customs clearance document creation, modification and cancellation in SAP, Preparation of documents for customs clearance.
• Modify transportation scheduling and organize ad-hoc transportation as needed.

Transportation Coordinator

• Collect and maintain freight cost data for air, sea, and road distribution.
• Analyze key performance indicators (KPIs) from the collected data.
• Monitor and report on-time delivery performance weekly.
• Generate reports using SAP and Warehouse Management System (WMS).
• Address customer claims related to transportation.
• Track, follow up, and prepare presentations for management.
• Oversee road distribution management and 8D report creation from customer and forwarder feedback.
• Supervise loading and unloading preparations in the warehouse.
• Execute orders through SAP and prepare transportation documents.

Sales Order Management Specialist

• Executed the accurate entry and modification of sales and purchase orders in SAP, ensuring adherence to company policies and client specifications.
• Oversaw the registration, administration, and resolution of customer complaints, enhancing service levels and client satisfaction.
• Supported production planning activities for stock and custom-made orders, optimizing operational workflows and inventory control.
• Fostered continuous collaboration with cross-functional teams to streamline order processing and ensure seamless issue resolution.

IBM Full Stak Development

• Coursera Inc.

AWS Cloud Technology Architect

• Coursera Inc.

AWS Full Stack Development

Information Technology

• Ganz Ábrahám Billingual Secondary School

Contributed to an DN automation creation project by supporting the IT department with operational inquiries, ensuring its success by leading the monitoring and control phase.

Spearheading an invoice automation project aimed at minimizing human error, enhancing customs clearance efficiency, and reducing response times to third-party logistics (3PL) providers.

In a merger and acquisition project, I gained insights into road transportation and warehouse management tasks to compare existing processes. This knowledge enabled me to assist the IT department in the effective implementation of new systems.